Chicken Scratch Poultry

A family owned poultry breeding farm in southern Illinois

Rare Heritage Poultry

Chicken Scratch Poultry
McLeansboro, IL 62859
United States
ph: 618-643-5602
larry_angie@chickenscratchpoultry.com

Shipping And Order Cancellation Policy

Please read before placing an order

Day Old Chicks can be ordered through our shopping cart.

Pullets, Hatching Eggs

And any farm pickups

Will require contacting us

When placing an order please read all the shipping information, once payment is made you are agreeing to our shipping policies. Orders are filled in order of payment received and we will not be able to give a ship date. We are a breeding farm not a high production hatchery. We keep our breeding flocks small to insure high quality poultry. Please keep in mind we are working with live animals and laying patterns and fertiltiy are out of our control. Hatching and shipping can not be rushed. We will call you the day your chicks or pullets ship out and it normally takes 2 to 3 days to receive them. Even though your shipping label guarantees a delivery date, the postal service does not make that guarantee for live animals.

We feel that the post office provides us with a very valuable service, in transporting our birds, we do not ask the post office to refund postage for deliveries that arrive later than scheduled. We will at no time refund your shipping charges.

We guarantee live delivery to your post office.

**If any chicks or pullets arrive at your post office DOA we will either refund the price of the bird or replace the bird.

The following conditions and exclusions apply:

Birds must be picked up from the post office no later than 2 hrs after they are available for pick up.

As soon as you arrive at home with your chicks and get them setteled into a brooder. If any chicks are dead upon arrival, take photos of those chicks while they're still in the box. If anymore chicks die over a 12 hour period, take photos of them in your box. Email me the photos.

If we do not have proof of death the postal system will not accept insurance claims.

We will not issue refunds in the following circumstances:

Birds were not picked up from the post office within 2 hrs of being available for pick up.

If we are notified of losses within 12 hrs after the birds are received.

** We reserve the right to choose between replacing the birds or refunding the cost of the birds.

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Chicken Scratch Poultry
McLeansboro, IL 62859
United States
ph: 618-643-5602
larry_angie@chickenscratchpoultry.com